We are always keen to provide the best possible service and to do this we continually check on what we are doing. We talk with our staff and with outsiders who have opportunities to see and to judge our work, and above all we listen to our customers. This process is called quality assurance.
A monthly visit for the first 3 months of service and then every three months thereafter by a member of our quality service team to hear your views first hand, with a report being forwarded to the management team.
Regular supervision meetings between each care worker and their line manager.
An annual survey of service users, and where appropriate their relatives or representatives, to obtain views and opinions.
Careful checks on all service user files, timesheets and other records
Constant review and updating of all of the organisations policies and procedures.
In addition to these opportunities, please feel free to let us know your views, suggestions, compliments or complaints using the specified forms, that you have been provided with in your starter pack.
We need to know how we are doing and you are best placed to tell us.
Angela Milburn - Director
R N M H
37 Years Nursing, Management and Residential Proprietorship experience.